It’s not what you say, it’s how you say it. This phrase is often used to remind people that their tone and delivery of a message can be just as important as the words themselves.
There are 10 harmful words that should never be uttered in conversation with someone else – especially when they’re trying to tell you something about themselves.
Here is our list of ten words to watch out for:
– “just” – when you use this word to describe a person, it can make them feel like their worth is limited. If they are “just” the waiter or just an intern, that makes them seem less valuable and important than someone who does something else.
Instead of using this word, find another adjective or verb with more positive connotations to explain what someone’s occupation is. So instead of saying he was your waitress last night at dinner, say she served us our food last night at dinner.
– “dumb” – even if the person isn’t actually dumb in reality, calling him/her such will have a negative impact on how they perceive themselves. This phrase should be avoided because it could do serious emotional damage.